Refund & Return Policy

ttzbd.com is dedicated to enabling a unique & delightful purchase experience for its customers. We are committed to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On rare occasions, you may have to return an order.

Refund Policy

  • Refunds
    • Eligibility for Refund
      • Customers may request a refund if they cancel an order or face issues with product/service delivery.
      • Refund requests must be submitted through official channels (website, email, or customer care).
      • Necessary documents or proof (such as transaction ID, payment receipt) must be provided for refund approval.
    • Refund Process
      • Refund requests will be verified before approval.
      • Once approved, refunds will be processed within 7 to 10 business days.
      • Refunds will always be returned to the original payment method used by the customer.
    • Refund by Payment Method
      • Bank Card (Debit/Credit Card): Refund will be credited to the bank account within 7–10 business days after approval.
      • Mobile Banking (bKash, Nagad, Rocket, etc.): Refund will be credited to the respective mobile wallet within 7–10 business days after approval.
      • Credit Card: Refund will be reflected in the card statement within 7–10 business days after approval.
      • SSL Commerce Payment Gateway: Refund will be completed to the customer’s account within 7–10 business days after approval.
    • Exceptions
      • Technical delays in banking or mobile banking systems may extend the refund timeline.
      • International credit card refunds may vary depending on the issuing bank.
      • Any service charges or processing fees (if applicable) are non‑refundable.
      • Customer Support
        For any queries or updates regarding refunds, customers can contact our Customer Care Team:.

Return Policy:

  • In case the Customer Changes his/her Mind:
    • Must notify within 3 Days.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of a Misplaced Order:
    • Check the product and match it with the invoice.
    • Let us know as soon as possible
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of Manufacturing Defect:
    • Must inform us immediately after learning the defect.
    • Any delay beyond 7 days will result in no return or replacement.

***Note:

1. The quality of the product depends on the manufacturer. ttzbd.com has nothing to do with it. You cannot return a product if you do not like the product’s quality.

2ttzbd.com will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customers must bear the delivery charges for General warranty claims.